How to Leverage Forecasting and a Demand Control Process to Improve Customer Service

The educational Webinar How to Leverage Forecasting and a Demand Control Process to Improve Customer Service  presented by Business Forecast Systems and Oliver Wight is now available to view on demand.

In keeping with best practices, many organizations strive to create a demand plan through a consensus process incorporating statistical forecasts with inputs from multiple sources—such as customers, sales, marketing and product management. But even when the best S&OP processes are in place, there will be times when short-term demand or supply develops differently than planned. This often becomes a major distraction to your organization as the team undertakes time-consuming exercises as it scrambles to “close the gap.”

In this free archived one-hour Webinar, experts Timm Reiher and Todd Ferguson, Principals at Oliver Wight,  explain that the solution is to implement a consistent demand control process for efficiently managing the short-term that allows you to continue to refine your long-term demand plan. They explain how to:

  • create a statistical forecast and blend this “baseline” view with other inputs;
  • document assumptions used in the demand planning process to facilitate and drive improved decision-making in the near term; and
  • integrate insights gained from a demand control process into the long term demand plan for improved long term execution.

The session also includes a brief demonstration of Forecast Pro showing how the software manages and reconciles multiple-view forecasts for creating a demand plan and facilitating a demand control process.

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